kM
ketso M
1 reviews | Active since Dec 2013
25 Mar 2016, 20:33
Still debiting my account
hi<br> My 3G contract with MTN ended in October 2015. In November I communicated with them and sent in a termination letter (email) notifying them that my contract had ended and wished to migrate to prepaid. <br> MTN never downgraded me - instead to this day they have debiting my account. This month they debited my account with R2700 which I have no idea what it is for since to my knowledge the contract ended and was downgraded.<br> I need to know what the 2700 is for; also why they have been debiting my account monthly since November 2015. Thanks
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MTN South Africa's replyOfficial
30 Mar 2016, 10:22Hello ketsom1,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the data from December has been used.
The line has been cancelled and converted to prepaid. The account has been billed for data charges and this billing period is from 1-2-2016 until 1-3-2016.
As per our online discussion the account will be credited with 50% for the data charges. Please allow +-5 working days for the credit to reflect. Once the credit reflect we will then request the refund to your bank account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the data from December has been used.
The line has been cancelled and converted to prepaid. The account has been billed for data charges and this billing period is from 1-2-2016 until 1-3-2016.
As per our online discussion the account will be credited with 50% for the data charges. Please allow +-5 working days for the credit to reflect. Once the credit reflect we will then request the refund to your bank account.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply30 Mar 2016, 10:22
Official
Hello ketsom1,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the data from December has been used.
The line has been cancelled and converted to prepaid. The account has been billed for data charges and this billing period is from 1-2-2016 until 1-3-2016.
As per our online discussion the account will be credited with 50% for the data charges. Please allow +-5 working days for the credit to reflect. Once the credit reflect we will then request the refund to your bank account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the data from December has been used.
The line has been cancelled and converted to prepaid. The account has been billed for data charges and this billing period is from 1-2-2016 until 1-3-2016.
As per our online discussion the account will be credited with 50% for the data charges. Please allow +-5 working days for the credit to reflect. Once the credit reflect we will then request the refund to your bank account.
Kind Regards,
Alice van der Merwe
***