1 reviews | Active since Oct 2012
Still debiting my account!
Hi, my MTN account- which i have had with you for the past 13 odd years was cancelled in December 2015 when i returned to South Africa for a holiday. I was told by MTN staff in your Walmer Park-PE branch that no more money will be debited from my ABSA account for January and onwards, as i had requested that the line be cancelled- as it was out of contract. <br> This is exactly opposite of what was done, MTN then debited my account in January, and now again in February. i will now be reversing the charges AGAIN. <br> MTN better get someone to give a me a damn good explanation as to why they continue to take money from my account when they have clearly told me that i am out of contract. <br> I will not be paying for this at all. Call your accounts department and get them to send me an email to get this sorted out now! <br> I cant believe a multi billion Rand company can be so useless!! No wonder all us qualified people are leaving the South Africa to go work overseas!! <br> Account: Shaun Pasio<br> Account Number: A***<br> Even better- call me in the UK and we can sort this out over the phone: +***
Thank you for your post.
We apologize for any inconvenience incurred.
Please take note that your account has been cancelled and the cell number converted to prepaid 7-1-2016. The contract expired 22-11-2015.
Kindly be advised that the last invoice generated on the account was for December month this bling the debit order for R301.40 was for your November and December invoices due to the previous debit order returned unpaid. The system bill the account in arrears and airtime and data in advance.
MTN did not bill the account for January and February month.
Please note that you are liable for the payment for R301.40.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Please take note that your account has been cancelled and the cell number converted to prepaid 7-1-2016. The contract expired 22-11-2015.
Kindly be advised that the last invoice generated on the account was for December month this bling the debit order for R301.40 was for your November and December invoices due to the previous debit order returned unpaid. The system bill the account in arrears and airtime and data in advance.
MTN did not bill the account for January and February month.
Please note that you are liable for the payment for R301.40.
Kind Regards,
Alice van der Merwe
***