DM
Desiree M
1 reviews | Active since Jan 2011
07 Jan 2016, 10:09
Still debiting my account - 4 months after cancel
Here once again. My last post was in Nov 2015. I sent a letter in Sept 2015 to cancel my 3G (which btw was last used in Jan 2015) due to poor service. After repeatedly trying your call centre and lack of email responses, a Kabelo assisted and informed the account was cancelled.<br> Please advise why you continue to debit my account & ***** from me - perhaps to contribute to your Nigeria fine? I am no longer a customer, yet you make dealing with you excruciating painful! I am convinced you have a bunch of people with the brain of a 10 year old working at MTN. These payments + interest MUST be reversed today & a senior CS manager to call me with an explanation and guarantee this is the last!!
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
07 Jan 2016, 16:24Hello Desiree M,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to find a 3G contract using the ID number or Cellphone number provided on this post.
Please contact our Customer line on 808 to confirm cancellation and payment.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to find a 3G contract using the ID number or Cellphone number provided on this post.
Please contact our Customer line on 808 to confirm cancellation and payment.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply07 Jan 2016, 16:24
Official
Hello Desiree M,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to find a 3G contract using the ID number or Cellphone number provided on this post.
Please contact our Customer line on 808 to confirm cancellation and payment.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to find a 3G contract using the ID number or Cellphone number provided on this post.
Please contact our Customer line on 808 to confirm cancellation and payment.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
