FR
Fran R
1 reviews | Active since Mar 2012
05 Apr 2016, 09:28
STILL DEBITING MY ACCOUNT!!
on the 8th of March 2016 Tim rep**** to my previous post stating that my one account had been moved to prepaid as requested. I am still being debited for that number, and they still have not refunded me all my monies they have debited since I cancelled this contract in OCTOBER LAST YEAR!!!<br> <br> Wake up MTN - no wonder you are in so much trouble if you can't even get a silly thing like this right!!!<br> <br> Do I also have to sue you before you get your act together on this?
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Replies (1)
MTN South Africa's replyOfficial
08 Apr 2016, 13:32Hello FranRoberts,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note a credit request has been sent through to the billing department for credit approval then the request will go to our banking department to transfer the funds to your account.
Please note the turnaround time will be 14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note a credit request has been sent through to the billing department for credit approval then the request will go to our banking department to transfer the funds to your account.
Please note the turnaround time will be 14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply08 Apr 2016, 13:32
Official
Hello FranRoberts,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note a credit request has been sent through to the billing department for credit approval then the request will go to our banking department to transfer the funds to your account.
Please note the turnaround time will be 14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note a credit request has been sent through to the billing department for credit approval then the request will go to our banking department to transfer the funds to your account.
Please note the turnaround time will be 14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***