1 reviews | Active since Oct 2012
Still Debiting me after i cancelled contract
My Contract expired on 27 June 2015 as per confirmation by Mathilda Modjadji who works in customer service, I then sent an email on 13/07/2015 for my contract to be cancelled after I told one of the agents over the phone to cancel the contract.<br> I then sent another email I think in November when I notices they are still debiting my account.<br> now I cant take it any longer since they debited my account again in December after numerous request to cancel my contract , I think they prolonged the situation so that they can be unjustly enriched I am sure I am not the only one this is happening to.<br> <br> I would like for this contract to be cancelled once and for all and my money to be reimbursed as I feel they were debiting my account ********ly <br> <br> recently spoke to a guy with this email address [Email Removed] I don't expect a response as he told me he wil look at my query when he gets time
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Your account has been credited with R840, we have logged a request to have the funds refunded to your bank account reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Your account has been credited with R840, we have logged a request to have the funds refunded to your bank account reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
