MR
Marvin R

1 reviews | Active since Oct 2012

25 Jan 2016, 11:32

Still Debiting me after i cancelled contract

My Contract expired on 27 June 2015 as per confirmation by Mathilda Modjadji who works in customer service, I then sent an email on 13/07/2015 for my contract to be cancelled after I told one of the agents over the phone to cancel the contract.<br> I then sent another email I think in November when I notices they are still debiting my account.<br> now I cant take it any longer since they debited my account again in December after numerous request to cancel my contract , I think they prolonged the situation so that they can be unjustly enriched I am sure I am not the only one this is happening to.<br> <br> I would like for this contract to be cancelled once and for all and my money to be reimbursed as I feel they were debiting my account ********ly <br> <br> recently spoke to a guy with this email address [Email Removed] I don't expect a response as he told me he wil look at my query when he gets time

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Jan 2016, 14:22
Official
Hello MarviD,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Your account has been credited with R840, we have logged a request to have the funds refunded to your bank account reference number: ***.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***