DN
Dominic N
1 reviews | Active since Jun 2015
03 Dec 2015, 11:09
STILL CHARGING ME DESPITE MY ACCOUNT BEING CLOSED
I went into store and CLOSED my account. I took the amount I recieved from Retnetinos and settled it. <br> <br> Low and behold I get billed AGAIN for December. <br> <br> WHY?<br> <br> When I call the Help Centre NO ANSWERS.<br> When I go in store NO CAN HELP<br> <br> Who do I need to go to? I will put a STOP PAYMENT on this account.
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Replies (1)
MTN South Africa's replyOfficial
08 Dec 2015, 09:25Hello dominicnel,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the payment is not reflecting on our side except for the normal instalment that was paid, kindly email the proof of payment to *** and also request to close the account.
Kind Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the payment is not reflecting on our side except for the normal instalment that was paid, kindly email the proof of payment to *** and also request to close the account.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply08 Dec 2015, 09:25
Official
Hello dominicnel,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the payment is not reflecting on our side except for the normal instalment that was paid, kindly email the proof of payment to *** and also request to close the account.
Kind Regards
Nompumelelo
REQ:***
We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the payment is not reflecting on our side except for the normal instalment that was paid, kindly email the proof of payment to *** and also request to close the account.
Kind Regards
Nompumelelo
REQ:***