NP
Nishan P
1 reviews | Active since Jan 2015
09 Mar 2015, 10:15
Still charged for my cancelled Nashua/MTN account
About 3 months ago, I ported over from Nashua/MTN account to Vodacom. Still today I am being charged monthly for this account that should have being cancelled. I have escalated to customer services ans well as the retentions depart,emt, but am still awaiting for feedback! They call it escalations, but it seems no one cares! I demad a refund for these 3 months.
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Replies (1)
MTN South Africa's replyOfficial
12 Mar 2015, 12:01Hello Pillayn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply12 Mar 2015, 12:01
Official
Hello Pillayn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***