1 reviews | Active since Apr 2011
Still charged for cancelled contract
I am utterly disgusted with Mondo Mobile and MTN.
I subscribed to a new MTN contract with Mondo Mobile in October 2017, and cancelled it in February 2018 because a. the two sim cards I received took MTN three months to activate, b. MTN refused to port my number because the contract was not entered into with MTN and c. I wanted the voice and data to be on one contract but was given two contracts and two sim cards.
After notifying Mondo several times of my intention to cancel I returned the handset and the sim cards to MTN in Greenstone, and was told that the cancellation was in order.
Now, as I was applying for a new contract with MTN I am informed that this contract is still in place and I am still being charged for it, and there is a huge amount outstanding!
What part of "cancelled" don't you understand? Mondo's cancellations department informed me that the cancellation was in order!
MTN says it's Mondo's responsibility and Mondo says it's MTN's responsibility. Why does that not surprise me...
I want this contract and charges removed from my name, or compensation of equal value, or I shall take legal action.
Good day Marcharl
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query is been attended to and feedback will be provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
Good day Marcharl
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query is been attended to and feedback will be provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have received feedback from Rewards that the device was received back as per
RMA ***. The request is now sent to the Channel Support team to cancel the contract.
The account balance is R 1,798.76, the balance will be cleared with a credit.
The credit will reflect in 2 days time on the account.
The request is now sent to the legal team as well to close the account and to request as well from the attorneys to purged the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have received feedback from Rewards that the device was received back as per
RMA ***. The request is now sent to the Channel Support team to cancel the contract.
The account balance is R 1,798.76, the balance will be cleared with a credit.
The credit will reflect in 2 days time on the account.
The request is now sent to the legal team as well to close the account and to request as well from the attorneys to purged the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,