AP
Abdul P
1 reviews | Active since Nov 2011
01 Apr 2016, 06:35
still charged after cancelling
Morning guys<br> <br> So since I did my upgrade on my contracted I then opted to cancel my 2 additional contracts....early in Jan..i went into my closest mtn branch and complete my upgrade and request the cancelation...however....I just received the exact same sms that I receive every month...debit from mtn...which was expected however the 2 lines are still being charged for? How do u successfully cancel these contracts and what happens to the money I was charged. Coz in essence the lines were cancelled in January already...
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Apr 2016, 11:29Hello azeezphilander,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the online discussion.
Credit will be passed for cell *** for Feb and March invoices.
Credit will be passed for cell *** for Feb only, no invoice generated for March month.
Once the credit reflect the refund will done to your bank account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the online discussion.
Credit will be passed for cell *** for Feb and March invoices.
Credit will be passed for cell *** for Feb only, no invoice generated for March month.
Once the credit reflect the refund will done to your bank account.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply04 Apr 2016, 11:29
Official
Hello azeezphilander,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the online discussion.
Credit will be passed for cell *** for Feb and March invoices.
Credit will be passed for cell *** for Feb only, no invoice generated for March month.
Once the credit reflect the refund will done to your bank account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the online discussion.
Credit will be passed for cell *** for Feb and March invoices.
Credit will be passed for cell *** for Feb only, no invoice generated for March month.
Once the credit reflect the refund will done to your bank account.
Kind Regards,
Alice van der Merwe
***
Best regards,