DS
David S

1 reviews | Active since Jan 2012

31 Jul 2015, 19:01

Still cant get the right contract price since May

This is my second time reporting this on Hello Peter. On May 18 I signed for a 100 anytime minutes with 300 megs data and 200 sms's. I have informed them on numerous times that I am been billed R380 and given 200 rand airtime even though 808 says I am on the right contract. I now have had either the store or 808 send roughly 5 requests to billing department to have this changed and they still have not changed my contract that I signed over two months ago. I cannot handle it anymore. I am sick of the pathetic service MTN has given me. To make matters worse, the other day I was informed via hello peter that I had a credit due to me. If this was true, why is my account the same and why has billing department not changed my contract. I am sick of the ******** I am been told and the blatant lies.

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Aug 2015, 11:36
Official
Hello dschroeter1,

We do apologize for any inconvenience caused and for the breakdown in service experienced.

We've checked your account and can confirm that you are on the MTN Choice 100 package and not the MTN Choice 200 package. We've validated this both on our billing system and network system.

We can also confirmed that your account was credited with an amount of R230.01 and was allocated to the account on the 11th of August 2015.

Regards
Tim
MTN Complaints Management Team: REQ:***