JC
Jacques C
1 reviews | Active since May 2012
05 Jan 2016, 11:31
Still can't make outgoing calls
Hi, this was my report on hellopeter.com on December 31:<br> <br> Hi. I have just over R52 airtime on my phone, but I'm unable to make outgoing calls because of 'insufficient airtime'.<br> I visited your store at Cresta yesterday where I was told to call 808 with my problem. I did, 3 times, and all 3 consultants either 'reset my sim' or 'reset my services'. I still can't make outgoing calls.<br> For goodness sake, PLS can someone assist me to fix this error on your side.<br> <br> I received feedback from Nompumelelo (REQ:***), telling me to \close all the open internet sessions on the phone and reboot it
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Replies (1)MTN South Africa's replyOfficial
07 Jan 2016, 13:24Hello Clif7#7,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The airtime you have available is only for calling on net numbers. Try to make a call to a MTN number it will go through.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The airtime you have available is only for calling on net numbers. Try to make a call to a MTN number it will go through.
Regards
Thabelo
REQ:***
MTN South Africa's reply07 Jan 2016, 13:24
Official
Hello Clif7#7,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The airtime you have available is only for calling on net numbers. Try to make a call to a MTN number it will go through.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The airtime you have available is only for calling on net numbers. Try to make a call to a MTN number it will go through.
Regards
Thabelo
REQ:***
