BC
Benita C
1 reviews | Active since Mar 2010
06 May 2015, 10:32
Still billing wrong company!!!
We have been trying to change our numbers over to our company, we do not want a middle man as our service provider anymore! We need all our numbers registered on our company!<br> <br> I have been to 3 stores, waited 2 months for such a simple request to be completed, every single time I call the customer care number they do not even know what I am talking about or they make empty promises, in times where the competition between service providers is so high, you would think that they would pick up they're socks.<br> <br> What a shame.<br> <br> Hopefully someone will contact us and sort this out, e-mails and call centres not even your shops are of any help!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 10:05Hello benitac,
Thank you for raising your concerns with us.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for raising your concerns with us.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 10:05
Official
Hello benitac,
Thank you for raising your concerns with us.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for raising your concerns with us.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Best regards,