1 reviews | Active since May 2016
Still BILLING me after I asked for account to be closed
<p>ID number ***</p> <p>I HAD an account with MTN, which expired in October -November 2015.</p> <p>I went into store - I paid my account up - I closed it. As you can see - that account was deactivated since when already. Now all of a sudden I owe R800? After closing the account - within the space of 3 months MTN didn't contact me or anything to say it's not closed. Now I owe money? Can someone who knows what's going on please get back to me. ***</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been sent to our Retention's division to assist with the late cancellation request. a call back will be done on Monday to advise further.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been sent to our Retention's division to assist with the late cancellation request. a call back will be done on Monday to advise further.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.