PN
Poovasen N
1 reviews | Active since Mar 2013
28 Sept 2015, 21:38
Still billing me after cancellation of data contra
My 2gig data contract had come to an end so I tried to convert to prepaid on the 9 Aug only to be told it was too late and I had to wait and pay an extra month. I was told to return befote the 7 Sept after data was depleted. On 5 Sept I cancelled contract and converted the sim into prepaid. i was garaunteed that I will not be billed another month. However I was billed again for the contract on the 24 Sept. I demand my money be returned as I have no use for the data.
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MTN South Africa's replyOfficial
29 Sept 2015, 06:53Hello PoovasenN,
We sincerely apologize for any inconvenience you may have experienced with our service.
The account has been cancelled and the number converted to pre-paid.
The account has been credited with R -155.45. We have sent the request to our bank department to refund you. Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***
We sincerely apologize for any inconvenience you may have experienced with our service.
The account has been cancelled and the number converted to pre-paid.
The account has been credited with R -155.45. We have sent the request to our bank department to refund you. Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply29 Sept 2015, 06:53
Official
Hello PoovasenN,
We sincerely apologize for any inconvenience you may have experienced with our service.
The account has been cancelled and the number converted to pre-paid.
The account has been credited with R -155.45. We have sent the request to our bank department to refund you. Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***
We sincerely apologize for any inconvenience you may have experienced with our service.
The account has been cancelled and the number converted to pre-paid.
The account has been credited with R -155.45. We have sent the request to our bank department to refund you. Please allow +-10 working days for this to be finalized.
Kind Regards,
Alice van der Merwe
***