WM
Wikus M
1 reviews | Active since May 2010
15 Jul 2015, 12:23
Still billing after numerous emails to cancel
Hi ,<br> <br> Please refer to email \Cancel of my contract phone [#***]"sent on 2015/06/17 . Mtn said they will cancel but yesterday 2015/07/14 I received airtime again which means I will be billed again month end . Is there anyone at MTN that's doing what's asked . Please note like last month debit order will be reversed again . If this goes on I will have to follow legal steps ."""
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MTN South Africa's replyOfficial
29 Jul 2015, 11:49Hello WIM89,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly be advised that the account is in arrears with the mount of R 515.40 before the cancellation can be done.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly be advised that the account is in arrears with the mount of R 515.40 before the cancellation can be done.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply29 Jul 2015, 11:49
Official
Hello WIM89,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly be advised that the account is in arrears with the mount of R 515.40 before the cancellation can be done.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly be advised that the account is in arrears with the mount of R 515.40 before the cancellation can be done.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***