MS
Mark S
1 reviews | Active since Jan 2015
30 Jan 2015, 22:19
Still billing after account was cancelled.
So I'm writing this complaint on behalf of my parents. We Canceled a Mtn contract,and they still charge us for the contract. they also charge us triple the amount the contract was. this is unacceptable, we went to Sasolburg branch and didn't help, then we went to Vaalmall and still no luck this is ridiculous.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Feb 2015, 11:24Hello SkarZinSki ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R1074.60 outstanding. This amount is for usage from September 2014 to December 2014. Debit orders were sumbited to the bank, however they were returned. There is also an administration fee charged for each returned debit order. Since there was usage this amount is payable.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R1074.60 outstanding. This amount is for usage from September 2014 to December 2014. Debit orders were sumbited to the bank, however they were returned. There is also an administration fee charged for each returned debit order. Since there was usage this amount is payable.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply12 Feb 2015, 11:24
Official
Hello SkarZinSki ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R1074.60 outstanding. This amount is for usage from September 2014 to December 2014. Debit orders were sumbited to the bank, however they were returned. There is also an administration fee charged for each returned debit order. Since there was usage this amount is payable.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R1074.60 outstanding. This amount is for usage from September 2014 to December 2014. Debit orders were sumbited to the bank, however they were returned. There is also an administration fee charged for each returned debit order. Since there was usage this amount is payable.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***