UC
Ursula C
1 reviews | Active since Mar 2013
03 Aug 2015, 10:32
STILL BILLED CONTINUOUSLY AFTER SETTLING ON PREPAI
STILL BILLED CONTINUOUSLY AFTER SETTLING ON PREPAID<br> <br> After 2 years of hell from your company, and settling my last account
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Replies (1)
MTN South Africa's replyOfficial
04 Aug 2015, 15:48Hello Ursh888,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the number has been cancelled and migrated to prepaid. The final payment of R297.36 which is for the usage from the 1st to the 30th June will be debited from your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the number has been cancelled and migrated to prepaid. The final payment of R297.36 which is for the usage from the 1st to the 30th June will be debited from your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Aug 2015, 15:48
Official
Hello Ursh888,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the number has been cancelled and migrated to prepaid. The final payment of R297.36 which is for the usage from the 1st to the 30th June will be debited from your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the number has been cancelled and migrated to prepaid. The final payment of R297.36 which is for the usage from the 1st to the 30th June will be debited from your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***