SE
Stephan E
1 reviews | Active since Jul 2009
07 Apr 2015, 15:04
Still billed 7 months after account transferred
I had a Mtn corporate contract through my company. I was paying R321 per month which was not covered by the company. I left the company 7 months ago and I am currently living in The Netherlands. The contract was transferred to another employee, but the amount is still deducted from my bank account by Mtn. Despite numerous requests from the company and even myself, this issue has not been resolved by Mtn. They need to deduct the amount from the current employee and reimburse me. This is really frustrating as I can't just pick up the phone and sort this out.<br>
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MTN South Africa's replyOfficial
23 Apr 2015, 12:51Hello stephanve,
We are truly sorry for any inconvenience caused and for the delayed response.
We see that the contract is currently still registered in your personal name as a corporate consumer and not in the name of the company that you were working for in South Africa.
You will need to contact the company and notify them that you intend on cancelling the contract and to issue the user of the SIM card with another number. The company will need to refund you the subscription fees and additional usage that was generated by the user of the SIM card after we have cancelled the number.
Please send us an e-mail to *** with confirmation for us to cancel the number after you have spoken to the representative at the company.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We see that the contract is currently still registered in your personal name as a corporate consumer and not in the name of the company that you were working for in South Africa.
You will need to contact the company and notify them that you intend on cancelling the contract and to issue the user of the SIM card with another number. The company will need to refund you the subscription fees and additional usage that was generated by the user of the SIM card after we have cancelled the number.
Please send us an e-mail to *** with confirmation for us to cancel the number after you have spoken to the representative at the company.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Apr 2015, 12:51
Official
Hello stephanve,
We are truly sorry for any inconvenience caused and for the delayed response.
We see that the contract is currently still registered in your personal name as a corporate consumer and not in the name of the company that you were working for in South Africa.
You will need to contact the company and notify them that you intend on cancelling the contract and to issue the user of the SIM card with another number. The company will need to refund you the subscription fees and additional usage that was generated by the user of the SIM card after we have cancelled the number.
Please send us an e-mail to *** with confirmation for us to cancel the number after you have spoken to the representative at the company.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We see that the contract is currently still registered in your personal name as a corporate consumer and not in the name of the company that you were working for in South Africa.
You will need to contact the company and notify them that you intend on cancelling the contract and to issue the user of the SIM card with another number. The company will need to refund you the subscription fees and additional usage that was generated by the user of the SIM card after we have cancelled the number.
Please send us an e-mail to *** with confirmation for us to cancel the number after you have spoken to the representative at the company.
Regards
Tim
MTN Complaints Management Team: REQ:***