1 reviews | Active since Dec 2012
Still billed 3 months after contract expiry
I'm really to my wits end with this theft by Mtn. I am being billed and this is the 3rd month after my contract ended in December. I have written before and the very same person that responds on hellopeter I guess is just as useless because she says the problem is being take care of and yet my account is debited on the first of every month. Nobody has bothered to call me and address the matter, all I get a flimsy responses on this page. That speaks to their rotten service.<br> <br> Mine is not an isolated incident, Mtn is inundated with such complaints and something must be done. My other contract expires in May and there is no guessing what I will do, I want nothing more to do with this ************ service provider.<br> <br> MTN YOU'RE THE WORST EVER!!!
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number was migrated to prepaid and the last invoice billed on your account was on the 2015-12-20.
Please note that your account was debited a month in arrears. The invoice dated 2015-11-20 was debited on 2015-12-31 but the debit order was unsuccessful. The outstanding balance is made up of the invoice dated 2015-11-20 and 2015-12-20 (R 434.94 + R 434.94 = R 869.88) plus the Returned debit order fees ( R 11.40 x 3 = R 34.20); total amounting to R 904.08. Kindly settle the amount outstanding.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number was migrated to prepaid and the last invoice billed on your account was on the 2015-12-20.
Please note that your account was debited a month in arrears. The invoice dated 2015-11-20 was debited on 2015-12-31 but the debit order was unsuccessful. The outstanding balance is made up of the invoice dated 2015-11-20 and 2015-12-20 (R 434.94 + R 434.94 = R 869.88) plus the Returned debit order fees ( R 11.40 x 3 = R 34.20); total amounting to R 904.08. Kindly settle the amount outstanding.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***