TR
TANJA R
1 reviews | Active since Mar 2009
20 Feb 2018, 14:41
STILL BEING OVERCHARGED
2 upgrades done in Nov 2017. Overcharged from the beginning , no refund received. This is now becoming an absolute pain in the behind.
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Replies (2)
MTN South Africa's replyOfficial
21 Feb 2018, 14:47Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have received the copy of the contract signed from the store for R149.00 for cell number ***.
We have sent the request to the billing department to correct the package, once this is done the difference in subscription fee will be credited.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply21 Feb 2018, 14:47
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have received the copy of the contract signed from the store for R149.00 for cell number ***.
We have sent the request to the billing department to correct the package, once this is done the difference in subscription fee will be credited.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
21 Feb 2018, 14:47Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have received the copy of the contract signed from the store for R149.00 for cell number ***.
We have sent the request to the billing department to correct the package, once this is done the difference in subscription fee will be credited.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply21 Feb 2018, 14:47
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have received the copy of the contract signed from the store for R149.00 for cell number ***.
We have sent the request to the billing department to correct the package, once this is done the difference in subscription fee will be credited.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,