MB
Monique B
1 reviews | Active since Mar 2012
25 Mar 2015, 10:29
STILL BEING OVER CHARGED
***<br> <br> No credit was passed In Feb as per your previous reply, it does not show on my bill so please provide proof of this?<br> <br> There is still money outstanding that is owed? What are you doing about the fact that you have taken my money ?<br> <br> Awaiting your reply.<br> <br>
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MTN South Africa's replyOfficial
31 Mar 2015, 14:46Hello MoniqueEmma,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent you a copy of the open items report for your perusal, this report reflects the credit that was processed on the 3 February 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent you a copy of the open items report for your perusal, this report reflects the credit that was processed on the 3 February 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply31 Mar 2015, 14:46
Official
Hello MoniqueEmma,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent you a copy of the open items report for your perusal, this report reflects the credit that was processed on the 3 February 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have sent you a copy of the open items report for your perusal, this report reflects the credit that was processed on the 3 February 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,