still being debited after contract was cancelled
<p>I was debited on the 20th may 2016 an amount of 158 rand after being told my contract was successfully cancelled in the month of march with reference number A***</p> <p>As I know that i am currently on pay as you go with Mtn i phoned the call centre to enquire as to why thi debit order has gone off and how to stop it i was informed that i needed to place a stop order to prevent the debit order from going off and that i will not be getting my funds back </p> <p> </p> <p>I would just like to be refunded as i did not receive anything from Mtn in return and my number to be cancelled completely and removed from my name as I will no longer need use of your services </p>
Good Day Jay Naidoo,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract was cancelled and the number was migrated to Prepaid on the 26 March 2016 yet the very last invoice you paid for finalized on the 13 March 2016 and it was debited on the 22 March 2016.
Please be advised that no refund is due as the billing is correct according to your invoice date and the date when the contract was cancelled.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Jay Naidoo,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract was cancelled and the number was migrated to Prepaid on the 26 March 2016 yet the very last invoice you paid for finalized on the 13 March 2016 and it was debited on the 22 March 2016.
Please be advised that no refund is due as the billing is correct according to your invoice date and the date when the contract was cancelled.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Jay Naidoo,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract was cancelled and the number was migrated to Prepaid on the 26 March 2016 yet the very last invoice you paid for finalized on the 13 March 2016 and it was debited on the 22 March 2016.
Please be advised that no refund is due as the billing is correct according to your invoice date and the date when the contract was cancelled.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Jay Naidoo,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract was cancelled and the number was migrated to Prepaid on the 26 March 2016 yet the very last invoice you paid for finalized on the 13 March 2016 and it was debited on the 22 March 2016.
Please be advised that no refund is due as the billing is correct according to your invoice date and the date when the contract was cancelled.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***