LC
Lyn C
1 reviews | Active since Jun 2012
04 May 2015, 16:33
Still being debited after contract cancellation
MTN is still debiting my account after the contract was cancelled and are charging me for them not moving my number onto prepaid when the contract cancelled. When my contract ended I contacted MTN multiple times to have my number moved onto prepaid, but they left my number hanging on a postpaid status until the end of the month and are now charging me for their mistake. To top it off, they are still charging me more than my contracted amount.<br> <br> Worse company to ever do business with.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 13:31Hello Lanesh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your billing runs from the 20th, meaning that we bill you in arrears for the previous month. The current invoice is added before the bill is finalised but this does not mean your account is in arrears.
Please do not hesitate to contact us should you require further clarity in this regard.I hope you find this response in order.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your billing runs from the 20th, meaning that we bill you in arrears for the previous month. The current invoice is added before the bill is finalised but this does not mean your account is in arrears.
Please do not hesitate to contact us should you require further clarity in this regard.I hope you find this response in order.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply14 May 2015, 13:31
Official
Hello Lanesh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your billing runs from the 20th, meaning that we bill you in arrears for the previous month. The current invoice is added before the bill is finalised but this does not mean your account is in arrears.
Please do not hesitate to contact us should you require further clarity in this regard.I hope you find this response in order.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your billing runs from the 20th, meaning that we bill you in arrears for the previous month. The current invoice is added before the bill is finalised but this does not mean your account is in arrears.
Please do not hesitate to contact us should you require further clarity in this regard.I hope you find this response in order.
Kind regards,
Charles.
REQ:***.