DN
Devon N
1 reviews | Active since Jul 2011
07 Aug 2015, 11:14
Still being billed on a cancelled contract
I have two outstanding billing issues with MTN<br> <br> Number one<br> On the 15th of June I had my number ported to Vodacom as my contract was cancelled (without penalties)<br> however I still received a July bill and had my account debited. ,<br> I have made numerous attempts to have this resolved but get told that the request has either expired or still open... (REF No: ***
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MTN South Africa's replyOfficial
25 Aug 2015, 14:35Hello dcn13,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a refund to your bank account was processed on 2015-08-14. The system shows that an email with the URL report attached was sent via email, advising that the data charges have been validated and that the charges are correct and valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a refund to your bank account was processed on 2015-08-14. The system shows that an email with the URL report attached was sent via email, advising that the data charges have been validated and that the charges are correct and valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply25 Aug 2015, 14:35
Official
Hello dcn13,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a refund to your bank account was processed on 2015-08-14. The system shows that an email with the URL report attached was sent via email, advising that the data charges have been validated and that the charges are correct and valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a refund to your bank account was processed on 2015-08-14. The system shows that an email with the URL report attached was sent via email, advising that the data charges have been validated and that the charges are correct and valid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***