BT
Brian T
1 reviews | Active since Dec 2015
14 Dec 2015, 13:37
Still being billed for terminated account
I terminated my 3G data account in July, paying the early termination penalty. However, since then I keep getting billed and the funds debited for the account. The call centre is useless at sorting out the problem as they assure me it will be rectified, but it never is. I even went to the Morningside Service Centre recently, but they could not help me. I logged a complaint on MTN's website (MTN REQ:***) but no response after 5 days. Help!!!
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MTN South Africa's replyOfficial
14 Dec 2015, 19:47Hello bktait,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online. The early termination fee has been received and reflect on the account. We do pick up that you have a dual number sim card link to the primary number ***. We have requested for the dual sim card to be cancelled. once this has been done we can go ahead with the cancellation of the primary number.
The invoices generated from August month to November month will be credited. We will keep you updated once done.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online. The early termination fee has been received and reflect on the account. We do pick up that you have a dual number sim card link to the primary number ***. We have requested for the dual sim card to be cancelled. once this has been done we can go ahead with the cancellation of the primary number.
The invoices generated from August month to November month will be credited. We will keep you updated once done.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply14 Dec 2015, 19:47
Official
Hello bktait,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online. The early termination fee has been received and reflect on the account. We do pick up that you have a dual number sim card link to the primary number ***. We have requested for the dual sim card to be cancelled. once this has been done we can go ahead with the cancellation of the primary number.
The invoices generated from August month to November month will be credited. We will keep you updated once done.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online. The early termination fee has been received and reflect on the account. We do pick up that you have a dual number sim card link to the primary number ***. We have requested for the dual sim card to be cancelled. once this has been done we can go ahead with the cancellation of the primary number.
The invoices generated from August month to November month will be credited. We will keep you updated once done.
Kind Regards,
Alice van der Merwe
***