DM
Damian M
1 reviews | Active since Sept 2010
23 Mar 2016, 15:26
Still being billed for cancelled contract
I call in to port my number from Contract to Pre-Paid once the contract had reached the 24 months. I will told that January will be the last billing monty, I was then Billed in Feb and now March again. <br> <br> I spoke to Ellen who advised that the contract was cancelled. <br> <br> Ellen Magagula<br> Retentions & Winback Agent<br> [Email Removed]
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Replies (1)
MTN South Africa's replyOfficial
24 Mar 2016, 07:29Hello Diablo2u,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that cell *** has been cancelled and converted to prepaid this has been done 18-2-2016 and the last invoice generated for this invoice was for February month. The charges on this invoice E*** was for data usage.
This line expired 7-2-2016. The charge for the February invoice is valid and as per the system notes you have called in on the 8-2-2016 for the prepaid request.
Have a great Easter weekend and Drive safe.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that cell *** has been cancelled and converted to prepaid this has been done 18-2-2016 and the last invoice generated for this invoice was for February month. The charges on this invoice E*** was for data usage.
This line expired 7-2-2016. The charge for the February invoice is valid and as per the system notes you have called in on the 8-2-2016 for the prepaid request.
Have a great Easter weekend and Drive safe.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply24 Mar 2016, 07:29
Official
Hello Diablo2u,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that cell *** has been cancelled and converted to prepaid this has been done 18-2-2016 and the last invoice generated for this invoice was for February month. The charges on this invoice E*** was for data usage.
This line expired 7-2-2016. The charge for the February invoice is valid and as per the system notes you have called in on the 8-2-2016 for the prepaid request.
Have a great Easter weekend and Drive safe.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that cell *** has been cancelled and converted to prepaid this has been done 18-2-2016 and the last invoice generated for this invoice was for February month. The charges on this invoice E*** was for data usage.
This line expired 7-2-2016. The charge for the February invoice is valid and as per the system notes you have called in on the 8-2-2016 for the prepaid request.
Have a great Easter weekend and Drive safe.
Kind Regards,
Alice van der Merwe
***