MB
Matsiliso B
1 reviews | Active since Dec 2013
18 Jan 2016, 20:50
Still being billed for cancelled contract
I requested for the above number to migrate from contract to prepaid. I have called the call centre twice already and I have received the retention email twice where I have stated that I wanted to cancel the contract but I have been billed twice already for this and if it carries on, I'm going to be billed again at the end of this month. Can you please cancel this contract and refund me my money.
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Replies (1)
MTN South Africa's replyOfficial
19 Jan 2016, 14:14Hello matssi,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly note that the matter has been escalated to the Retentions department for further assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly note that the matter has been escalated to the Retentions department for further assistance.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply19 Jan 2016, 14:14
Official
Hello matssi,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly note that the matter has been escalated to the Retentions department for further assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly note that the matter has been escalated to the Retentions department for further assistance.
Kind Regards
Nompumelelo
REQ:***