AS
Andreas S

1 reviews | Active since Mar 2013

23 Jul 2015, 17:09

Still being billed after contract cancelled!

The day that my 2 year contract with Mtn matured, I called in and cancelled all services with them. Following on this the 1 number was ported to Vodacom successfully and the other was discontinued. Now over 3 months later I'm still receiving invoices for both the numbers. How stupid are you to see that numbers are no longer on your network, but still continue billing for them? I demand that you rectify this immediately before I take legal action against you, as this is negatively affecting my credit rating! I have also put a stop order on there requests and not even a call to question why they haven't been paid in 3 months, slow system or slow staff? DOESN'T MATTER FIX IT!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Aug 2015, 09:45
Official
Hello AJZA,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the numbers have been deactivated and a reconciliation has been done to have your payment profile updated.

Best regards
Mantoa
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