AM
Ashton M

1 reviews | Active since Aug 2011

04 Jan 2016, 12:11

Still being billed after complaints been made

REQ:*** <br> <br> 2 weeks after i have received feedback on hello peter from MTN... and still nothing has happened.. I am still paying for contract that was cancelled over 4 months ago. Where i followede ever instruction from MTN even giving a months notice after the 2 years where up... but no still no change. <br> <br> Still not had feedback on the incorrect delivery of pouch on the new contract.<br> <br> another month that i am over paying and nothing happens from MTN side.. <br> <br> want all my money back with interest on it as well. <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Jan 2016, 23:48
Official
Hello mentzash,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

A credit of R200.08 has been passed to your account on 2015-12-21 for the late cancelation of 083****593.
We have requested the MTN Direct supervisory team to get back to you with feedback.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***