PVDW
PHYLLIS VAN DER WESTHUIZEN

1 reviews | Active since Jul 2014

10 Mar 2015, 10:00

STILL BEING BILLED AFTER ACCOUNT HAS BEEN CLEARED

Good Morning,<br> I experienced problems with MTN last year July with them billing me after my account had been settled. I submitted a report on Hello Peter last year July to this effect and MTN came back to me apologizing for this error on their behalf and sent me this email. <br> <br> Good day Mrs Van Der Westhuizen,<br> Thank you for taking my call.<br> Please see the below confirmation from our attorney. Going forward you should not receive any communication from them or MTN regarding this account.<br> <br> Regards<br> Veronica Smith<br> Office of Chief Customer Experience Officer | Tel: *** | Email: [Email Removed]<br> <br> I am still being billed every month and just request my banking institution to reverse the debit order every month. This is now becoming a joke. Is this how MTN conduct all their business, I just find this kind of service totally disgusting?<br> <br> Mrs van der Westhuizen

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Mar 2015, 13:52
Official
Hello PHYLLISVDW,

Thank you for your post,

We apologise for the delayed response and any inconvenience this may have caused.

Please note that this matter has been escalated to relevant department for resolution. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Thank you
Wenzile Masina
REQ:***