DH
Desmond H
1 reviews | Active since Aug 2015
28 Sept 2015, 09:50
Still being billed
Hi Veronica/MTN, I am still being billed for something i do not have. This is now going on for 11 months. I am requesting you to call me on ***. I am going to put in a complaint with the ombudsman as i feel you have had enough time to resolve this.
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Replies (1)
MTN South Africa's replyOfficial
28 Sept 2015, 10:32Hello Iceaxe,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
The promo fee service has been removed for line ***.
The account will be credited with R2400.00 from October 2014 until September 2015. Please allow -10 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
The promo fee service has been removed for line ***.
The account will be credited with R2400.00 from October 2014 until September 2015. Please allow -10 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply28 Sept 2015, 10:32
Official
Hello Iceaxe,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
The promo fee service has been removed for line ***.
The account will be credited with R2400.00 from October 2014 until September 2015. Please allow -10 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
The promo fee service has been removed for line ***.
The account will be credited with R2400.00 from October 2014 until September 2015. Please allow -10 working days for the credit to reflect.
Kind Regards,
Alice van der Merwe
***
Best regards,