TG
Treven G
1 reviews | Active since Dec 2015
03 Feb 2016, 07:31
Still been deducted for a cancelled account
I have cancelled my mtn internet last year placed a 30 day notice period, but take a guess what, MTN is still deducting me, been billed every month after cancellation since July last year.<br> <br> Now i find a bill of R3000.00 what is going on guys, seriously?<br> <br> MTN ARE YOU GUYS GOING TO REFUND ME BACK ALL MY MONEY...<br> MUST I BEG FOR YOU GUYS TO CANCEL MY CONTRACT.<br> <br>
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MTN South Africa's replyOfficial
03 Feb 2016, 16:43Hello Travano,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note we have logged a request for your contract to be cancelled and the number deactivated completely deactivated as you requested. As soon as the contract is deactivated we will be requesting for credit on the amount charged after cancellation request.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note we have logged a request for your contract to be cancelled and the number deactivated completely deactivated as you requested. As soon as the contract is deactivated we will be requesting for credit on the amount charged after cancellation request.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply03 Feb 2016, 16:43
Official
Hello Travano,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note we have logged a request for your contract to be cancelled and the number deactivated completely deactivated as you requested. As soon as the contract is deactivated we will be requesting for credit on the amount charged after cancellation request.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note we have logged a request for your contract to be cancelled and the number deactivated completely deactivated as you requested. As soon as the contract is deactivated we will be requesting for credit on the amount charged after cancellation request.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***