Still Battling with Contract

A write up of how MTN treat the senior citizen customers. Let me provide background. My dad died in 2012 and my mother's mobile contract was with Nashua Mobile in his name. We have transferred the contract into her name in 2013. We have been informed somewhere in 2014, without option, that the contact has been sold to MTN and this is where our challenges started. Although the current contract was near it's end, MTN create a new 24 month contract and then refuse to change the contract duration. Then, they extend the contract without our consent to January 2018 and down grade her to a contract with only call time at approx R2.30 per minute. (Vodacom is currently charging a R0.79 flat rate.)

Don't even try to contact their call centre for assistance. Fairly useless!

Needless to say we will ensure that this contract isn't extended (one side again) at the end of January 2018. We will transfer it to another vendor.

By the way, my mother is 86 year old. Thank you MTN for the way you treating elderly people

MTN response was the normal garbage claiming they have telephonical extended the contract and requested proof of this online approvement from our side. Still waiting.

This contract expires 2018-01-27.

This is an never ending story. Tried to cancel this contract. As mentioned my mother is now 87 years old and her English isn't so good . The call center refused to make an Afrikaans speaking person available . Now I have to drive all the way from Pretoria to Vereeniging to address this. How the h____ do I get rid of MTN in my life? Please help.