Still battling to sort out my account

Item: MTN South Africa
Rating: 2
Author: mark M

I have sent more than 40 emails to sort my account out and still my phone gets locked. Someone opened two new accounts with a false ID in my name and I have been paying for it. Don't they do proper checks before someone opens an account. Now they lock my phone because the account is in a mess from someone else committing ***** on my account.

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Replies (1)

MTN South Africa's replyOfficial

13 Oct 2015, 11:34

Hello markmunro,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

As per our conversation earlier , The new account has been deactivated and labelled accordingly suspension removed .

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Rosetta
REQ:***

MTN South Africa's reply13 Oct 2015, 11:34

Official