Still awaits my delivery

I took out a TV phone contract on the 28/11/2015. It was approved and I went back on the 29/11/2015 to go sign the documents. I was told that I am not gone get the TV immediately and that they will deliver the TV within 5 - 7 working days. I have the phone but cant use the sim card cause it was never rica'd. Today is the 21/01/2016<br> and I still haven't received the TV. I have been back and forward to mtn and every time it is a different problem. Till I phoned 808- MTN customer service to see if they could pick up anything on this contract deal. To my surprise they send me an email stating the TV has been delivered on the 13/11/2015. Which is impossible cause how can you deliver a TV on my name if I haven't taken out a contract yet. I have send Tygervalley branch emails regarding this matter they just don't reply to it. Everyday I'm calling and no one is picking up that phone. And I get home late after work than they already closed... As much as I would like to cancel this contract I can't, cause the phone was a present and it is already given. All I want is for them to fix it. On top of that they still billed me December for a TV I don't have.