Still Awaiting to hear from MTN

<p>I lodged a claim for cellphone insurance on the 21 May 2016, for my cellphone *** , the paperwork was sent off and I wa told to follow it up on my own. I was not aware that the process was not being handled by an actual human being but rather a telepromter voice system.</p> <p> </p> <p>I have been trying to get assistance to understandf who far the claim has been, nobody has been helpful I logged a complaint on Hello Peter, I got a reply by a gentleman by the name of Kevin and was told I would get a call but I am stil waiting to get a call.</p> <p> </p> <p>This is not fair, as I am still paying for the phone each month and all I want is to understand where my claim is and if it will be processed. I have been waiting to get some assistance since the 21 May 2016 up to date nobody has called me to let me know.</p> <p> </p> <p>I have been a loyal customer with MTN for the past 15 year I am very sad and dis****inted with this behaviour and poor service, I do not know what to do anymore I am really miserable, upset and rather very shocked with this poor display from MTN. I hope I will get help soon, on my other mobile number ***.</p> <p> </p> <p>I am really very disspointed by MTN</p>