AG
Ashen G
1 reviews | Active since Mar 2015
17 Mar 2015, 13:33
Still awaiting to cancel my contract! !!!!!
I tried calling mtn to cancel my contract. I was promised that their contracts department will contact me before the end of business in the same day. 2 weeks later and I'm still waiting. I've sent 2 emails to their customer care last week and I still don't have any response. And their customer care helpline is like a maze.
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MTN South Africa's replyOfficial
23 Mar 2015, 15:47Hello Ash. g,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that your line was migrated over to prepaid on the 5th of March 2015. The last debit will come off on the 31st of March 2015 for your invoice dated the 20th of February 2015.
We can confirm that there has been no further invoices generated since the 5th of March 2015 after the prepaid migration was processed.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that your line was migrated over to prepaid on the 5th of March 2015. The last debit will come off on the 31st of March 2015 for your invoice dated the 20th of February 2015.
We can confirm that there has been no further invoices generated since the 5th of March 2015 after the prepaid migration was processed.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Mar 2015, 15:47
Official
Hello Ash. g,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that your line was migrated over to prepaid on the 5th of March 2015. The last debit will come off on the 31st of March 2015 for your invoice dated the 20th of February 2015.
We can confirm that there has been no further invoices generated since the 5th of March 2015 after the prepaid migration was processed.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that your line was migrated over to prepaid on the 5th of March 2015. The last debit will come off on the 31st of March 2015 for your invoice dated the 20th of February 2015.
We can confirm that there has been no further invoices generated since the 5th of March 2015 after the prepaid migration was processed.
Regards
Tim
MTN Complaints Management Team: REQ:***