Still awaiting Smart since second week in December

Item: MTN South Africa
Rating: 2
Author: Krystal-lee Moodley

Good day After waiting three months now for our TV, no one has made contact us with us from MTN. We have left several messages etc. I am very frustrated at the sick service we are receiving and yet we have been charged for this TV we do not have. when we do to the branch we leave with no answers. I have tried numerous branches who have no idea what is happening. I am beyond upset. Never again will be take a contract with MTN disgusting.

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Replies (1)

MTN South Africa's replyOfficial

12 Feb 2016, 13:33

Hello krystallee,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have called you on *** the person on the other side informed us you at work and do not know your contact number.

Please can you assist us with the MTN account number to assist you or you can call Ingram Micro Southern Africa on *** / +*** to assist you online with feedback.

Kind Regards,

Alice van der Merwe

MTN South Africa's reply12 Feb 2016, 13:33

Official