Still awaiting my refund on ********** account

It is really unfortunate that I keep having to write to hellopeter in order to get the attention I want with regards to MTN's services.<br> <br> I logged a complaint on 26 Jan 2016, regarding a ********** account that was created under my name, and on which a debit order was illegitimately processed. I then got feedback from, Mike, with ref no: REQ:***, saying the issue will be attended to within 5 to 7 working days. Yet, 18 working days later, I still have not received any feedback from MTN.<br> <br> This morning. 22 Feb 2016, I called them 3 times on ***, and was transferred to their ***** department; and was cut off all 3 times. This has left me with no choice but to again report their services on hellopeter, because seemingly, this is how their respond customers. Not that I am a customer of MTN, I have no dealings with them. I just want them to refund me the R712 that they debited from my account.