kC
khutjie C
1 reviews | Active since Apr 2015
20 Apr 2015, 13:32
Still awaiting feedback from MTN Helopeter
We have lodged a complaint via Helopeter. got response from Tim but still today the email we have been requested to send it is still not answered. can somebody please assist us in this as a matter of urgency. I need a house and they tell me about letter from MTN. we are stuck in credit life because of this. our reference is: REQ:*** .<br> <br> when i call MTN lawyers they tell me i must pay R3000 something before i make arrangements. i tried to tell them about the feedback i got but they know nothing about it. i need to start paying please somebody do something!<br> <br>
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MTN South Africa's replyOfficial
05 May 2015, 10:30Hello khutjiekc,
We are truly sorry for the delayed response and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We can confirm that the credit was submitted, however it was never allocated to the account. We have now ensured that the credit (R1186.75) is allocated to the account. You will need to make the payment for the other half (R1186.75) in order for our Legal Department to clear the account and provide you with a letter stating that you've paid up the arrears.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We can confirm that the credit was submitted, however it was never allocated to the account. We have now ensured that the credit (R1186.75) is allocated to the account. You will need to make the payment for the other half (R1186.75) in order for our Legal Department to clear the account and provide you with a letter stating that you've paid up the arrears.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply05 May 2015, 10:30
Official
Hello khutjiekc,
We are truly sorry for the delayed response and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We can confirm that the credit was submitted, however it was never allocated to the account. We have now ensured that the credit (R1186.75) is allocated to the account. You will need to make the payment for the other half (R1186.75) in order for our Legal Department to clear the account and provide you with a letter stating that you've paid up the arrears.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We can confirm that the credit was submitted, however it was never allocated to the account. We have now ensured that the credit (R1186.75) is allocated to the account. You will need to make the payment for the other half (R1186.75) in order for our Legal Department to clear the account and provide you with a letter stating that you've paid up the arrears.
Regards
Tim
MTN Complaints Management Team: REQ:***