tT
thabisile T

1 reviews | Active since Jan 2014

21 Oct 2015, 10:24

Still awaiting feedback

I fail to understand why do you have the option to pre register for something when you don't even capture the application. Here I am yet again with MTN and it's useless service first I've wanted to cancel this contract months ago but the run around that one gets from them is ridiculous. Then I decide let me just upgrade cause clearly I ain't getting nowhere with cancelling. I go to they website and I pre register for the iPhone only to be promised a callback that I don't receive I call and I speak to a call centre consultant who has telephone manners someone should let them know dint answer calls from customers with food in your mouth absolutely disgusting and if that wasn't enough I get transferred to another unhelpful staff Mark who can't acknowledge he problem and find a way of solving it dares to tell me that I should call them everyday to check if they have the phone in stock like seriously

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Oct 2015, 10:49
Official
Hello thabisiletshoke,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please note that we have escalated this matter to our Sales department and you will be contacted back regarding your upgrade.

We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.

Kind Regards
Itumeleng Rakoena
REQ:***

Best regards,