SM
Simangele M
1 reviews | Active since May 2015
08 May 2015, 10:36
Still awaiting approval for a claim
Contacted the MTN insurance on the 30th to make a handset claim after following all procedures when handset is lost or ******. I received the Insurance Claim form, filled it in and sent it back to them the same day. Got an auto response and it read : <br> <br> \Due to a temporary issue that we are addressing
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MTN South Africa's replyOfficial
13 May 2015, 10:01Hello Smash_,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the claim for the cell number ending in 163 has been approved. Payment for the excess can be made at the store and the new handset collected.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the claim for the cell number ending in 163 has been approved. Payment for the excess can be made at the store and the new handset collected.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply13 May 2015, 10:01
Official
Hello Smash_,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the claim for the cell number ending in 163 has been approved. Payment for the excess can be made at the store and the new handset collected.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the claim for the cell number ending in 163 has been approved. Payment for the excess can be made at the store and the new handset collected.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***