Still awaiting an answer

On 03/02/16 I queried my renewal date. I recieved a mail from retention's on 04/02 which I immediately rep**** to. 4 days later I resend my response with an addendum, I then recieve a request for information on 09/02/16 which I immediately respond to, again. Now I sit and wait, 7 days in and no resolution n site. After 15 years on 1 contract and 2 additional contracts as well as 2 pay as you go contracts I am still treated like some new client. MTN does not care about loyalty. Pay as you go clients get specials, extra minutes, extra data. Contract client are left in the cold as you are locked in. Come time for a Renewal (its not an upgrade you fools) you are offered exactly the same as a new customer. No extras for loyalty, no thank yous for sticking with us while we have whittled away all the benefits, increased our prices and given you less. The service is pathetic. Data vanishes with no explanation. constant sms's to my daughter telling her she is using data, but her phone is with me and not in use, as they try and con you into purchasing airtime.... IT HAS BIS YOU SHARKS!!!!!! I am really getting tired of this now. If anyone from Vodacom reads this, I am ripe for a change.