Hellopeter
Share Your Experience
CG
Charmaine G

1 reviews | Active since Dec 2010

25 Oct 2018, 09:39

Still awaiting a response from MTN from 10 OCT!!!!

Sent a number of tweets and DM's to @MTNzaService since October 01. Finally received a response on the 05th October from /BM who asked for feedback so that they could investigate further. I responded with further info and screenshots on the same day - to date...I have had no response.

So @MTNzaService is it your thing to respond to DM's after 5 days or not respond at all - is this what you call customer service or just the lack thereof? This is super disgusting!!!!

Official private business reply Goodday Charmain

Thank you for your post.

I have tried to contact you today and I’m getting voicemail-lite.

Please advise what time I can contact you.

Warm Regards

Roanne Juggannadh

Complaints Management Team

10 Oct 2018, 10:35 15 days ago

10 Oct 2018, 10:51 15 days ago feb1402: privately The sim card used for is only for data therefore it's on a ****le not a phone hence the voicemail lite. I just want someone to reply to my DM on Twitter and that's why I included the handle- alternatively you can send an sms. or use an alternative number ********** 194

Official private business reply Hi,

I have escalated your query, someone on Twitter will respond shortly via DM.

Warm Regards

Roanne Juggannadh

Complaints Management Team

0
Replies (2)
CG
Charmaine G's update25 Oct 2018, 11:05
Reviewer Update
I explained in my initial dealings with you that the number this case refers to is a number I use in a ****le not a phone hence I requested that someone replies to me by DM on Twitter. I got a reply on the 10th on Twitter: Hi Charmaine, Please accept our apologies for the inconvenience caused. Please be advised that your complaint has been escalated, once feedback is received we will advise. 15days later no reply!!!
CG
Charmaine G's update25 Oct 2018, 19:35
Reviewer Update
I gave an alternative number in my initial communication with you MTN agents!!!!! Why do you insist on calling me on the number that I explained is in a ****le????? How difficult is it to read simple English or just follow instruction? 10 Oct 2018, 10:51 15 days ago feb1402: privately The sim card used for is only for data therefore it's on a ****le not a phone hence the voicemail lite. I just want someone to reply to my DM on Twitter and that's why I included the handle- alternatively you can send an sms. or use an alternative number ********** 194