Still!!!!

After 7 weeks waiting for stock and another week for delivery I finally got my phone. Then after three attempts 5 days later I finally get my simswap done. After using the phone for 2 days, its faulty, even cancelling the contract would have taken a week maybe 2. <br> <br> So the branch (The Glen) cant give me a replacement cause DIRECT gave me the phone so now I wait ANOTHER week for a new phone to be delivered, after I was told to buy a simadapter or pay for a simswap to use my old simcard. 2 weeks after doing the upgrade, I still have no new phone.<br> <br> How can it be SO DIFFICULT to do a \simple"upgrade?? How can one have so many issues in such a short period at one service provider (and I use the word service loosely).<br> <br> """