Sticky service

I had a contract phone with Mtn and cancelled it in March 2019 where MTN requested me to pay the early termination fee of R3875.40 at their Absa bank at which I did pay on the 26 of March 2019 and sent them proof of payment. I called Mtn the day after to find out if they have received the payment and I was told it appearing on their system.

On the 26 of April 2019 Mtn debited my account an amount of R3500 at which I went to my bank to reverse the debit, on the 26 of May they did the same error again and I went to the bank to reverse and stop the payment.

Last month in July they debited another amount R3600 and unfortunately the was no money in my account and the debit returned unpaid.

This error of Mtn is causing me sleepless night as unpaid debit order affect our credit score and I don't owe them anything, I called them many times to resolve this matter but no one is willing to assist, I spoke to Thabiso in their account departments and I was transferred to retention, they told me my contract is for cooperate, I was then transferred to cooperate retention and the lady promised to call me back but she did not.

The only person who was willing to assist was Andiswa Ndlovu but this is not in her jurisdiction.

MTN I just hate the day I opened the contract phone with you and I regret every moment, fix this mess of yours