*****sters

MTN has completely failed us with their poor customer service and lack of accountability. In 2023, we went into an MTN store to cancel a data contract and were told to pay a cancellation fee, which we paid. We were assured that the contract would be cancelled immediately after that.

Now, long after doing everything MTN required, we are suddenly being contacted by debt collectors claiming the contract was never cancelled. This is unacceptable and shows serious negligence on MTN’s part.

MTN needs to urgently rectify this matter. Customers should not be paying the price for MTN’s administrative errors and failure to follow through on their own processes. The complete lack of communication, transparency, and accountability is extremely disappointing.

This experience clearly shows how MTN is failing customers, and the service has been nothing short of frustrating. We expect MTN to take responsibility, correct the issue immediately, and stop shifting their internal mistakes onto custom. please rectify the matter and trace our instore visits. Because we will also be forced to take legal action and dispute this matter.