sL
stuart L
1 reviews | Active since Nov 2012
13 Mar 2015, 09:01
steeling my airtime
I had a lot of airtime on my phone, and when I ran out of data bundle it used all my airtime without my permission
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Replies (1)
MTN South Africa's replyOfficial
18 Mar 2015, 14:29Hello stuarttrevor,
We do apologize for the delayed response and for any inconvenience caused.
Kindly note when your available data bundle has been depleted the internet connection will not be disconnected and the available airtime will come into effect and be depleted.
Your airtime cannot be depleted if you have not initiated the internet session.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused.
Kindly note when your available data bundle has been depleted the internet connection will not be disconnected and the available airtime will come into effect and be depleted.
Your airtime cannot be depleted if you have not initiated the internet session.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 Mar 2015, 14:29
Official
Hello stuarttrevor,
We do apologize for the delayed response and for any inconvenience caused.
Kindly note when your available data bundle has been depleted the internet connection will not be disconnected and the available airtime will come into effect and be depleted.
Your airtime cannot be depleted if you have not initiated the internet session.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for any inconvenience caused.
Kindly note when your available data bundle has been depleted the internet connection will not be disconnected and the available airtime will come into effect and be depleted.
Your airtime cannot be depleted if you have not initiated the internet session.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,