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Aletta R
1 reviews | Active since Oct 2010
19 Mar 2019, 15:51
*****THY *****ING BY MTN
MTN has zapped my entire minutes. They offered me free 5MB for 7 days. What they don’t tell you is that when the data is depleted it simply eats into your balance for calls. I found to my horror a zero balance for everything – data and voice. This to me is reprehensible that they lure one with an offer and proceed to clear out your account. I WILL NEVER ACCEPT any offer from MTN again and I WILL NEVER BUY DATA from them. This is a sneaky way to ***** from you. I also have money taken off my account from time to time WITHOUT making calls and I get e-mails saying I am a Valued Customer and that they have escalated my query – never to hear from them again. I'M DISGUSTED.
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Replies (3)
MTN South Africa's replyOfficial
20 Mar 2019, 13:22Good day Aleta
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, all has been resolved on my side. Please don't hesitate to contact our 135 contact centre for further assistance in the future. Please also don't forget to use the codes I provided to check for any subscriptions as well as the data settings for control over your usage.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, all has been resolved on my side. Please don't hesitate to contact our 135 contact centre for further assistance in the future. Please also don't forget to use the codes I provided to check for any subscriptions as well as the data settings for control over your usage.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply20 Mar 2019, 13:22
Official
Good day Aleta
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, all has been resolved on my side. Please don't hesitate to contact our 135 contact centre for further assistance in the future. Please also don't forget to use the codes I provided to check for any subscriptions as well as the data settings for control over your usage.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation, all has been resolved on my side. Please don't hesitate to contact our 135 contact centre for further assistance in the future. Please also don't forget to use the codes I provided to check for any subscriptions as well as the data settings for control over your usage.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
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Aletta R's updateReviewer Update
20 Mar 2019, 13:36What a star you are Portia. Thanks so much for sorting out my complaint. Also the invaluable information you gave me.
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Aletta R's update20 Mar 2019, 13:36
Reviewer Update
What a star you are Portia. Thanks so much for sorting out my complaint. Also the invaluable information you gave me.
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Aletta R's updateReviewer Update
20 Mar 2019, 14:11Thanks Portia. Found I didn't have any subscriptions and sorted out the data settings. Thanks so much.
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Aletta R's update20 Mar 2019, 14:11
Reviewer Update
Thanks Portia. Found I didn't have any subscriptions and sorted out the data settings. Thanks so much.