fS
fritz S

1 reviews | Active since Jul 2016

20 Jul 2016, 09:02

*****ing time and money

<p>They have placed me in a very difficult predicament due to the fact that I communicate with other colleagues using WhatsApp.</p> <p>I have bought data this morning and after 4 call centre(808) calls and 2 calls to 1555 I’m still not shorted.</p> <p> </p> <p>I have data of 500 mb on my phone but I cant use this due a fault on their side as I was just informed alter numerous calls and time waste.</p> <p>They have my money and I received “useless” data and I call that *****ing.</p> <p> </p> <p>I bill buy the hour and time loss and these calls is not acceptable and even after they informed me they can’t even say when it will be resolved.</p> <p> </p> <p>MTN is not a bad service provider to use.</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Jul 2016, 08:53
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

There was a network problem SMC/ ********** 7081, the issue was escalated to the network support for their urgent attention, however we can advise that the issue has been resolved.

We would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********

Best regards,